A bot that answers what was promised to a client, with a quote from the correspondence

A sales rep promises a client free delivery on orders over 50,000. Two months later logistics emails everyone a new tariff: free delivery starts at 80,000. The client writes back: "but we agreed on 50." Who is right, and where is it written down?

The answer is usually somewhere in the correspondence, but nobody wants to dig for it. Telegram, email, a couple of group chats, notes in the CRM. Someone scrolls, lands on the wrong message, mixes up the date and answers with confidence, and wrongly. This is the most expensive mistake in a small business: not a lost order, but a promise made to a client and forgotten by your own team.

What we built

We put together a demo of a bot that answers such questions only with a quote from the correspondence. Not a paraphrase, not "I think", but the actual message with its date and author. If the correspondence has no answer, the bot says so: not found.

You ask: "What did we promise this client about delivery?" You get a timeline:

• July 21, the sales rep: free delivery on orders over 50,000 UAH within 60 km;
• September 10, a mailing from logistics: from September 15 the threshold is 80,000 UAH;
• September 13, the director: "we keep 50,000 for this client, as before"; the rep confirmed it to the client.

The bot also flags that these three messages contradict each other and which one is the latest on the topic. The decision stays with you, but the searching is done.

What else the demo does

• Promises with deadlines. "We will deliver on October 15", "we will send the spec by Friday" are pulled out into a separate list so a deadline does not slip.
• Decision log. What was decided, by whom, when, and which message it rests on.
• Contradictions. A 5% discount in July and 7% in September: the bot shows both messages and the outcome the director approved.

What it is not

It is not an oracle that guesses how you would decide. It is a search over records, with a mandatory link to the source. You can verify it in a second: open the quote, see the message. We do not sell decision prediction for now, because in our own measurements it sounds confident and is wrong too often.

Honestly about the demo

• All names, companies and figures in the demo are made up. The demo interface and data are in Russian.
• Search runs in your browser over a prebuilt index. No external services are called, and your questions are not sent anywhere.
• It is a showcase of the idea. A working version connects to a company's real correspondence, and then you need a conversation about where the data lives and who can access it.

Open the demo and ask your own question. A one-minute video is on the same page.

Want to try it on your own correspondence, or see whether it fits your company? Write to hello@guardlabs.online. Tell us where your agreements live (Telegram, email, CRM) and we will say honestly what can be done and what cannot.

GuardLabs, guardlabs.online